Helpdesk Coordinator

Our client is a highly successful energy and environmental management consultancy based in Sandhurst, looking to recruit an intelligent, organised and assertive individual to join its Helpdesk Team.

Responsibilities:

• Work in a fast paced customer service team providing support to internal and external customers
• Managing inbound client and supplier queries via telephone and email
• Manage all cases and tasks in line with service level agreements
• Promote and maintain high level of customer services and management of client communication
• Build and maintain strong working relationships with internal teams/clients and suppliers
• Working towards set timescales using established guidelines, procedures using a process driven approach
• Provide administrative assistance to the procurement renewals team for both new and existing customers, ensuring that contracts are set up accurately and efficiently on all systems.
• Prioritise planned and unplanned workload
• Customer and quality focused

The following skills or attributes are preferred:
* Highly numerate and logical
* Should enjoy problem-solving and thinking analytically, with strong attention to detail.
* The ideal candidate will be competent in the use of Microsoft Excel, with knowledge of Microsoft Access also desirable.
* Candidate needs to be willing to develop their technical knowledge, and able to learn new skills quickly.
* Happy to work in a busy, deadline driven environment.

Job Type: Full-time, Temp-Perm

Salary: £18,000.00 to £23,000.00 /year, depending on experience.

If you are interested, please ring us on 0118 955 3284 and ask for Naomi.