Dutch Speaking Customer Care Professional
- Employer
- American Express
- Location
- East Sussex, Brighton
- Salary
- Up to £12.09 per hour
- Closing date
- 27 Dec 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Responsibilities:
- Taking inbound disputes calls for Consumer and Merchants.
- Resolving Corporate Maintenance requests
- High levels of professionalism and customer service
- Allocation of incoming payments against a portfolio of Business Travel Accounts
- Contacting clients for missing/incomplete remittances - Including Customer queries/education
- Investigate and problem solve to clear payment discrepancies
- Educating companies on how to pay correctly
- Completion of financial controls/ logs to ensure the accurate allocation of payments
- Maintain Regular contact with key stakeholders
Required skills:
- Fluent written and spoken Dutch and English is essential
- Excellent time management
- Team player who demonstrate self-motivation & ability to work under pressure and unsupervised
- Knowledge of Microsoft Office (Excel, Word, Outlook)
- Accurate keyboard skills and attention to detail
- Building & leveraging relationships internally and externally
- Effective prioritization of work to achieve goals and excellent delivery of customer service
- Ability to change focus quickly and efficiently as required
- Cross Functional skills within the team
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert