Quality Analyst - Optimization team
- Employer
- Manpower Ireland
- Location
- Dublin City Centre, Dublin
- Salary
- Benefits + Bonus
- Closing date
- 28 Dec 2018
View more
- Sector
- Administration and Business Support, IT, Marketing and PR
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client has been a tremendous success story globally over the last 20+ years.
They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!
The role: Quality Analyst role
The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the success of this project.
Responsibilities:
* Responsible auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience.
* Aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
* Conduct feedback sessions with representatives and help build individual improvement plans
* Make decisions as to what course of action needs to be taken to ensure correct information is displayed.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Skills:
* Adaptability and flexibility
* Good communication skills
* Problem-solving nature.
Location: Dublin 3
Interested?
Apply by sending your CV to amanda.ferreira@manpower.ie
They run a multilingual team for one recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!
The role: Quality Analyst role
The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the success of this project.
Responsibilities:
* Responsible auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience.
* Aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
* Conduct feedback sessions with representatives and help build individual improvement plans
* Make decisions as to what course of action needs to be taken to ensure correct information is displayed.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Skills:
* Adaptability and flexibility
* Good communication skills
* Problem-solving nature.
Location: Dublin 3
Interested?
Apply by sending your CV to amanda.ferreira@manpower.ie
You need to sign in or create an account to save a job.
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