Retail Customer Service Advisor

Manpower currently have an exiting oppertunity for the right candidate to join an leading organisation in Milton Keynes for Customer Service advisors to join their established organisation.

If you are looking for a new role, working for a growing organisation where you can develop yourself and further your career... Manpower have just the role for you!

• Work through mailboxes and system queues to a high standard and against strict SLA's
• Providing customers with a high quality customer experience through personalised effortless contact, this is achieved through offering assistance and support
• Multi-media - customer service mailboxes for all brands
• Element of low volume inbound and outbound calls
• Support dedicated outsource mailbox (we have circa 90 outsource advisors taking inbound calls)
• Liaising with other areas of the business to ensure the correct customer outcomes

All teams deal with a variety of customer queries which include;

• Settlement figures
• Account changes: name, address vehicle registration etc
• End of contract options; Refinance, Voluntary terminations and hand backs
• Complaints - resolving where possible as initial contact point and escalating to the dedicated customer resolutions team where needed

Hours

The working hours are between 0800 - 2100hrs Monday - Friday; all employees will be required to work between these hours. 4 week scheduling given in advance. Shifts can vary between those hours - 8 hours a day 35 hours a week, typical Shift times could be:

• 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday
• 0900 - 1700hrs Saturdays

Candidates must be flexible to work ANY of the listed shifts given unless stated otherwise.

Coaching and Training

• Consistent Coaching and Training throughout the assignment, side by side call listening, shadowing/buddying, 5 email audits carried out each month.

EXPERICE REQUIRED

• Strong customer service experience
• Attention to detail
• Strong admin skills

Think this is for you? Please apply below.