Content Moderation Associate (Swedish)

Location
Dublin
Salary
Up to EUR24000 per annum + bonus
Posted
04 Dec 2018
Closes
01 Jan 2019
Ref
SE18LDO
Contact
Maria Clesham
Job Type
Permanent
Hours
Full-time
We are currently hiring Swedish Content Moderators for a multinational Fortune 500 tech outsourcing company based in Dublin 3. With over 260,000 employees worldwide, this is an amazing opportunity to get an insight into some well-known companies in the industry.

What you will be doing:

- Working with an online tool to validate the accuracy of data displayed on certain websites

- Carrying out corrective measures and making decisions as to what course of action needs to be taken to ensure correct information is displayed.

- Making outbound calls with clients when necessary in a courteous, professional and efficient manner. There's no cold-calling involved, just proactive phone calls with a purpose of obtaining information.

- Process required requests/transactions and make good decisions related to customer requirements

- Follow all compliance and security measures relating to client data.

- Take action on process transactions and handle the same with proper research.

- Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.


What you need:

- Fluent Swedish & upper intermediate English

- Bachelors degree in any discipline

- Experience in a customer service or content review position in a process-driven environment an advantage

- Good computer skills, communication skills, the ability to focus on relatively repetitive tasks, as well as problem-solving skills

- A thorough knowledge and understanding of Sweden (the geography, cultures, values and behaviours) - You must have lived in the country for at least 2 years


If interested please apply below!

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