Call Scheduling Agent - Glasgow
- Employer
- Undisclosed Company
- Location
- Glasgow
- Salary
- Up to £17908.80 per annum
- Closing date
- 2 Jan 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Contract
- Hours
- Full-time
Call Scheduling Agent - Glasgow
Start Date: ASAP
Location: Glasgow City Centre
Contract: Full time On-going
Salary: £17,908.80
The Call scheduling agent role is based within Glasgow. The role is to administer engineer callouts ensuring work that is logged on the 'Evolve` system is despatched to the appropriate field engineers within service level agreement times. On a daily basis you will be dealing with external customer queries and escalations in a professional manner.
We service a multitude of client's arena across all industries. For example, we have major contracts with HSBC, RBS, Lloyds, Tesco's and many more. A professional outlook is needed and the ability to discuss situations with internal and external customers a must. This is a shift based operation and the applicant will need to be flexible enough to work any hours as required. It's in a good working atmosphere where sound teamwork is essential.
We are looking for a Resource Scheduler who will meet the following criteria;
- Ability to work well under pressure and respond to challenges.
- Good teamwork skills essential.
- Remote team management experience would be beneficial.
- Performance will be measured against service level improvement and productivity targets.
- Excellent office management skills
- Good telephone manner and excellent customer service skills
- Able to influence and work with a remote team
- High numeracy and good literacy
- Able to confidently use a windows based PC system including Microsoft Office
- Flexible and open minded in approach
- Willing to accept rules and stick to them, but continuously seeking improvement within own sphere of authority.
- Able to identify causes of problems relating to administration and general ideas to solve them.
- Able to manage time effectively.
- Must have an enquiring attitude.
Interested and want to find out more, please contact our recruitment team for further information or apply today.
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