Customer Service Assistant

An exciting opportunity has arisen for a Customer Service Assistant in Runcorn to join our client on a full time (37.5 hours) temporary basis until June 2019. The role is paying £11.60 per hour, Monday - Friday, 9am - 5pm.

Job description - Ideally French Speaker

Manage & input dealer/distributor orders on a daily basis. You will be the key link in communication with customers for order/inventory questions. Working closely with the shipping department to ensure that every order is processed and delivered on time. You should have a strong business acumen, basic accounting skills and the ability to reason through ever changing scenarios are necessities for this position. Taking the initiative, strong math skills, and the ability to work well with a team of people is essential

Job Duties:

• Enter and process all incoming orders - EDI, web portal based, e-mail
• Set up and document the order process for new customers
• Provide customer service & quotations for customers based in UK & EU - prominently France
• Raise and manage stock return requests from customers
• Provide telephone customer service support for customers based in UK & EU - prominently France
• Provide open order reports & delivery dates to customers
  

Job Requirements:

• Knowledge of Microsoft programs (Outlook, Word, Excel)
• Excellent math, organization, and time management skills Customer service experience with superior phone skills
• Ability to work in a fast paced, performance based environment
• Knowledge of SAP preferable but not essential
• Preferably French speaking or knowledge of French