2nd Line Support Engineer

We have an exciting opportunity to recruit a number of 2nd Line Support Engineers to join our Client based in Newcastle.

The successful candidate will be responsible for providing remote support to both internal and external Clients, using AD computer account administration, email account management and VPN account administration. Key Responsibilities:

• Ensuring all incidents are resolved to agreed SLAs and KPIs
• Attending technical bridges when required to discuss resolutions to major incidents
• Driving service improvement where opportunities appear
• Assisting the Service Desk with overflow calls at peak times

The ideal candidate will have a strong understanding of Windows Operating Systems, Active Directory and Office Suites.

Due to the nature of this role all candidates must have or be able to obtain SC security clearance.