Customer Service Advisor
We have an exciting opportunity to work for Tructyre ATS, who are undergoing a huge expansion, and looking for a number of Call Handlers to join their busy team in Gateshead, Newcastle.
TrucTyre supports their customers to stay on the road, delivering for their clients. This could be large fleets of vehicles / large companies, fleet companies, companies with 3-4 vehicles, or even one man bands. They will have broken down and need their tyres fixed or replaced to get them back on the road. The customer will have an immediate need to get back on the road, they might be carrying livestock, deliveries that have a deadline, or be working against the clock.
The customer service advisor will be the first point of contact for the customer. They will take the call, work out where the individual is located, take a series of details / information that they need and input it onto the database. They will then dispatch to the technicians (goes to their tablets) and then be responsible for the data entry for the job, process the job sheet, fleet instructions, update manufacturers on which product / tyres have been used, raise all relevant invoices as required.
As a Call Handler you must have attention to detail, great customer service skills, strong data entry skills with high levels of accuracy.
You must be a great team player and there is a bonus incentive for team work!
Day Shifts , Morning shifts and late shifts available
£18000 plus quarterly bonus
Start date : January 2018