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Sales Support/ Customer Service Admin

Employer
Undisclosed Company
Location
Bedfordshire, Luton
Salary
£25000 - £30000 per annum
Closing date
30 Jan 2019

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Manpower are pleased to be recruiting for a Customer Service Administrator/ Sales Support for our busy client based in Luton. This is a temp to perm position starting immediately!

The ideal candidate will have relevant experience, knowledge of SAP and ideally speak a European language as well as excellent English.

Hours of work are 37.5 hours per week, Monday - Friday.

The salary will be £25,000 - £30,000 per annum

About the role:

  • Provide first line Sales Office activities including answering and dealing with incoming phone calls and ensuring excellent communication and coordination through the sales team.
  • Build strong relationships and work closely with the Sales team to support any sales activities including dealing with literature requests.
  • To enter all customer orders onto the Sales Order Processing (SAP) system, ensuring all queries are adequately resolved prior to order entry.
  • Optimise OTTR by ensuring that orders are placed in accordance with customer required date, liaising with relevant departments for agreement and providing confirmation to the customer.
  • To follow up on smaller quotations directly with customers with the aim of securing orders.
  • Ensuring a professional, high level of customer support at all times.
  • Develop strong relationships with key departments such as Credit Control, Planning, Production and the Warehouse in order to provide regular and accurate feedback to customers at each stage of their order in a standard format.
  • Direct technical queries to the Tech Support team, advising the customer of your actions.
  • Work with other internal departments to ensure seamless business activities are maintained in support of customers.
  • Provide first escalation route for customer queries (both internal and external).
  • Work with external Sales team to resolve customer complaints and recommend corrective action in order to eliminate them in the future.
  • Ad-hoc reporting

Experience/Qualifications:

* Computer literate, with fast and accurate keyboard skills is an essential pre-requisite for this role.
* Thorough background in sales order process using an MRP business system - SAP preferred.



The Ideal Candidate:

* Excellent communication skills, both verbal and written.
* Prompt polite telephone manner.
* A team player with a proactive attitude.
* Possess a high attention to detail.
* Ability to prioritise work and adapt to changing priorities.
* Ability to develop and maintain effective, positive working relationships with internal and external customers.
* Able to work on own initiative.

If this sounds like the role for you then apply now!

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