Customer Service Associate - Underwriting

Customer Service Associate - Underwriting

Full Time

Starting salary £17,500 rising to up to £19,500 after 12 months - plus a discretionary annual bonus subject to your performance.

Time for a new challenge? Ready to try something different? That's exactly what you'll get when you join the NewDay team as a Customer Service Associate in our Underwriting team in Morley (near Leeds).

If you've not heard of NewDay before, we're the people behind the credit cards that you get from all kinds of big brand names - the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards and own brand loans too. It's a challenging, fast-paced, supportive place to work; situated in our modern, comfortable call centre in Morley where you'll have all the support and opportunities you need to reach your full potential.

Whether you're answering a call from someone who has a question about their loan application, or speaking with one of our retail partners - you'll deliver fantastic customer service that's helpful and understanding. It's as simple as that.

Don't worry if you're new to this type of work, that's not a problem at all. We'll give you full training and ongoing support, so you'll be fully equipped with everything you need to know right from day one.

You'll receive a starting salary of £17,500. You'll have the opportunity to increase your salary to up to £18,500 after 6 months, then up to £19,500 after 12 months through our development programme, ASPIRE. On top of this, there's a discretionary annual bonus of 7.5% of your salary. You'll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), private medical and life assurance, and discounts on 8000 high street stores, cinemas, gyms and retailers, and a whole lot more. We also have an onsite canteen, free parking and a free bus service.

What to expect

You'll be working through customer applications that have been referred for additional validation; taking calls from our customers or retail partners, ensuring that information is accurately documented, whilst treating the customer fairly and providing a world class customer service, and ensuring that all correspondence meets our own internal processes and regulatory requirements.

We'll give you plenty of training as soon as you join us, so you won't be thrown in at the deep end, and you'll receive ongoing support.

You'll work fixed shifts, 37.5 hours per week over 5 days between the hours of 08:00 - 21:00 with one weekend day as part of your shift pattern.

What you'll need

You'll need to have a few key skills to succeed in this role. Naturally you'll be a great communicator and you'll be passionate about delivering first class customer service, and helping NewDay to achieve their aims of helping people be better with credit.

We're looking for candidates with excellent attention to detail who thrive in a lively, fast-paced team set up. You'll be great at identifying problems and finding solutions, and you'll always have a positive attitude, staying calm under pressure.

Because of the nature of what we do, you'll also need to pass a credit, criminal record and fraud database check.

Sounds like somewhere you'd like to work? We'd love to hear from you.