Customer Service Advisor - Trinity House

This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Nottingham!

About the role:

As a Customer Service Advisor, you'll be joining the Complaints Resolution Team as an ombudsman liaison officer, your role will be to review the complaints and the process they have taken to put a file together as requested by the ombudsman, you will liaise closely with them to ensure customers are treated fairly and impartially through the complaints process whilst also liaising with 3rd party agencies where necessary.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee at a later date. There's a range of great benefits on offer too:

• Initially the pay will be £8.24 per hour and after 12 weeks, your pay will automatically increase £9.47 per hour, with the chance for it to later rise to £10.99 per hour.
• You'll qualify for an annual bonus scheme.
• You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
• There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

You'll need to be flexible with working hours too, as our contact centre is open from 8am until 6pm Monday to Friday.

Interested? Click 'apply' to start your application today.