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Telephonist

A national institution are looking for telephone operators to work in Papworth around 20 hours a week

Duties include:

Responding to switchboard enquiries and queries from suppliers and staff/customers and provides assistance and advice when required

Operate a 24 hours Hospital switchboard service including emergency calls.

Assisting the Estates management, and prioritising the reporting of faults to either staff or the web base reporting form.

Issuing keys to secure areas including staff and visitor accommodation.

Provide card issuing and unblocking services out of hours for Trust wide systems

To act and stand in for line manager as and when directed

Provide supervision and support to new starters and colleagues on

Essential skills include:

The ability to communicate basic or sensitive information to colleagues, patients and relatives

Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis

The ability to suggest changes to own practice

Previous switchboard operator experience is preferred

Demonstrates personal duty of care in relation to the safe use of equipment and other resources

Maintains the quality in own work

If you feel you are suitable for this role, please send through your CV

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