Software Support Engineer

Our Client inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. The client enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.

You will join a successful team of Software Support Engineers that's delivering day-to-day remote support services for our Client's Life Science and Chemical Analysis customers.

About the job:

The job will involve remotely fixing software problems on customer's Client/Server and Standalone PC configurations, using different software tools to connect directly to the customer's PC. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house, in order to determine if the issue is specific to the customer's system or is caused by a software bug etc...

Responsibilities:

• You will be providing a high level of reactive and proactive technical services in support of Agilent's software solutions
• You will be part of a team of 14 remote technical engineers based in the head office in Cheadle
• You will be responsible for remote trouble shooting on software products and applications
• You will be providing problem resolution in order to optimize the efficiency and up time availability of customer systems

Your Profile:

• Bachelor or Master graduate in Computer Science with interest in Life Sciences, or Life Science graduate with excellent IT/Software skills
• Excellent communication and customer service skills
• Enjoys working in a team and solving problems
• A clearly demonstrated structured approach to work with the ability to organise and prioritise your workload effectively
• Experience of removing/installing software and working with databases is desirable
• Experience with Chemstation, Exchrom, Openlab, Masshunter or other instrument control software is an advantage

What you should do next:

If this vacancy sounds like something for you. Then apply to this advert and call through to the Manpower office in Manchester on 0161 236 8891.