Order Book Administrator

A Brilliant opportunity has arisen for an Order Book Administrator to join our client in Motherwell on a full-time basis. This role is paying between £8.89 - £9.86 p/h (depending on experience) working 9.00am to 5.00pm temporary for 6 months.

The Order Book Administrator is mainly responsible for managing the ECC EMEA Order book across all Sales Organisations and channels.

Responsibilities

• To own a dedicated part of the ECC EMEA order book either on country/customer or item level.
  * To regularly review the open order book under its responsibility and trigger appropriate actions as required.
  * To expedite overdue order lines with the supply chain teams such as supply locations and distribution centres.
  * To replenish the distribution centres to ensure product availability in line with the provided guidelines and rules.
  * To allocate stock to strategic customers in case of product shortages.
  * To reserve stock on time to export orders to maximise revenue.
  * To manage and trigger emergency shipments and obtain Management approval upfront.
  * To liaise with internal departments and resolve any customer requests and inquires in a timely manner.
  * To support other Customer Care roles if required/requested.
  * To support projects and process improvements to increase customer satisfaction and productivity

Key Metrics

• Customer satisfaction ratings
  * Customer OTTR/OTFP

Skills and Experience

• Experience with SAP R3
  * Microsoft Office knowledge
  * Interpersonal skills
  * Communication skills both verbal and written
  * Listening skills
  * Customer focused
  * Stress tolerance
  * Attention to detail and accuracy
  * Team minded
  * Self motivated