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Senior Customer Services Assistant

Employer
Undisclosed Company
Location
Horsham, West Sussex
Salary
£12 - £13 per hour
Closing date
25 Jan 2019

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A Brilliant opportunity has arisen for a Senior Customer Service Assistant to join our client in Horsham on a full-time basis. This role is paying £12.30 p/h working 40 hours per week temporary for 3 months.

This position functions as the primary contact for customers. It is also the primary function for order processing / dispute management. You will be responsible for ensuring customer satisfaction, by working as the primary communication link between the customer and internal departments.

Responsibilities/ Skills/ Experience

  • must be able to processes orders
  • prepares correspondence
  • Fulfils customer needs to ensure customer satisfaction.
  • SAP experience in order management
  • a good head for figures & attention to detail
  • aptitude for following a process in a controlled manner,
  • good numeracy skills;
  • confident as they will need to speak to finance and delivery companies;
  • tenacious as they'll have to ask more than once and chase for the final solution;
  • Be a self-motivator as will be working alone on this for most of the time.
  • Has knowledge of commonly-used concepts, practices, and procedures within a field
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under immediate supervision.
  • Primary job functions do not typically require exercising independent judgment.

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