Senior Customer Services Assistant
- Employer
- Undisclosed Company
- Location
- Horsham, West Sussex
- Salary
- £12 - £13 per hour
- Closing date
- 25 Jan 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
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A Brilliant opportunity has arisen for a Senior Customer Service Assistant to join our client in Horsham on a full-time basis. This role is paying £12.30 p/h working 40 hours per week temporary for 3 months.
This position functions as the primary contact for customers. It is also the primary function for order processing / dispute management. You will be responsible for ensuring customer satisfaction, by working as the primary communication link between the customer and internal departments.
Responsibilities/ Skills/ Experience
- must be able to processes orders
- prepares correspondence
- Fulfils customer needs to ensure customer satisfaction.
- SAP experience in order management
- a good head for figures & attention to detail
- aptitude for following a process in a controlled manner,
- good numeracy skills;
- confident as they will need to speak to finance and delivery companies;
- tenacious as they'll have to ask more than once and chase for the final solution;
- Be a self-motivator as will be working alone on this for most of the time.
- Has knowledge of commonly-used concepts, practices, and procedures within a field
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
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