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Customer Care Agent

Employer
Undisclosed Company
Location
Bristol
Salary
£24 - £26 per annum
Closing date
29 Jan 2019

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An exciting opportunity to join a well-established ride sharing company now launching in the UK has opened - recruitment in search for a customer care advisor/administrator/events promoter to support this growing organisation is in motion - apply today!

The role

  • Addressing customer queries via telephone and email
  • Picking up price enquiries, account support and complaints
  • Owning a query from beginning to end, including all transactions, documentation and escalations
  • Liaising with relevant departments
  • Raising 'red flags' with customer/partner accounts
  • Dealing with compliance documentation and the safety response
  • Field work including events promotion - promoting the brand to newspapers, radio stations, magazines, community websites and social media
  • Ad-hoc duties such as flyering in high footfall locations/hanging posters
  • Assisting with development of public relations materials

The requirements

  • Excellent customer service
  • Strong communication skills
  • Ability to use initiative
  • Motivation

The package

  • An industry-leading remuneration package - £25K salary
  • Private Medical insurance
  • 25 days annual leave (Incl bank holidays)
  • Competitive Employer Pension Contribution
  • Workplace perks such as recreation activities, social events, food and coffee
  • discounted gym membership and flexible work schedules

If interested, please apply or call Matilda on 01179338671

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