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IT Support Agent

Employer
Undisclosed Company
Location
Tyne and Wear, Newcastle upon Tyne
Salary
£15270 - £15800 per annum
Closing date
24 Jan 2019

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Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen for an IT Support Agent to join the world's leading independent, end-to-end IT services and solutions company. Based in Newcastle, you will join a brand new team focused on delivering customer service to the highest standard.

Providing a 1st line support service, you will provide customers with a fault resolution and advice service. Experience in a customer service/ contact centre role would be advantageous.

Within a busy service desk, you will receive incidents and service requests from various routes including telephone and email.

Responsibilities:

  • Offering advice to end users and customers on all areas of IT and troubleshooting
  • Actively troubleshoot to manage incidents and service requests in a customer sensitive manner
  • Implement and improve processes and procedures within the team
  • Improve users confidence in the use of computer software whilst being empathetic to a variety of new and experienced learners needs

A relevant IT course or similar would be beneficial however is not essential.

You will have excellent communication skills, a professional attitude and a good telephone manner. You will also have the ability to work under pressure and meet targets.

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