Multinational Service Coordinator

MULTINATIONAL SERVICE COORDINATOR - CROYDON - £150 - 6 Months

The work location is in CROYDON and is a 6 months contract.

Pay rate is £150 per day.

The role is working for A multinational finance and insurance corporation with operations in more than 80 countries.

Purpose of the role:

Service assigned portfolio of UK underlying policies of overseas Produced Multinational programs.

Ensure that customers are treated fairly and in accordance with company standards.

Accountabilities for the role:

• Day to day handling of assigned accounts for all commercial lines of business. Including: -
• Liaising with Broker/Client/Producing Office to ensure all underwriting information received and agreed.
• Face to Face client/broker meetings.
• Calculation/validation of premiums.
• Converting manuscript forms to meet local standards/requirements.
• Respond to technical queries received from all business areas and Broker/Client/Producing Offices.
• Co-ordinate Client reporting requirements (i.e. loss data).
• Handling Risk Managed/Captive accounts, issuing internal reinsurance documents, monitoring cash-flow agreements and liaising with Finance Dept to resolve premium queries.
• Co-ordinate issuance of statutory certificates.
• Interaction with other internal Depts - Claims, Receivables, Bookings, RI (GRO), Compliance etc. answering technical queries and finding solutions for reconciliation issues etc.
• Issuance of policy documentation and providing accurate bookings instructions for processing in a timely manner
• Attend broker/client meetings for existing and potential clients to discuss policy issues and to establish/maintain communication links - expected minimum 1 per month (face to face).
• Provide intelligence/information to Producing Offices regarding local market practices and trends, legislative changes etc.
• Ensure Department and Global Markets' SLA's are met in relation to the handling of OMeGA Requests and document issuance, for assigned portfolio.
• Responsible for all Regulatory compliance e.g. ELTO, MID, Pool Re and policy statutory limits and coverages and keeping up to date with UK Market trends/legislation, e.g. IPT tax increases

Experience & Qualifications:

• Excellent communication skills - able to speak to people at all levels and to clearly and concisely answer technical insurance related queries, both written and verbal.
• Strong time management skills -manage assigned portfolio and meet both internal and external expectations. Must be able to switch priorities to meet changing needs
• Ability to maintain up to date knowledge of current market practices, procedures and changes to product offerings.
• Good working knowledge of commercial insurance - progression towards CII qualifications desirable.
• Computer literacy required: IT packages e.g. MS Outlook, Excel, and Word.
• Experience working in a servicing/underwriting environment.