Customer Care Agent

An exciting opportunity to join a well-established ride sharing company now launching in the UK has opened - recruitment in search for a customer care advisor/brand promoter to support this growing organisation is in motion - apply today!

The role

• Addressing customer queries via telephone and email
• Picking up price enquiries, account support and complaints
• Owning a query from beginning to end, including all transactions, documentation and escalations
• Liaising with relevant departments
• Raising 'red flags' with customer/partner accounts
• Dealing with compliance documentation and the safety response
• Field work including events promotion - promoting the brand to newspapers, radio stations, magazines, community websites and social media
• Ad-hoc duties such as flyering in high footfall locations/hanging posters
• Assisting with development of public relations materials

The package

• An industry-leading remuneration package - £25K salary
• Private Medical insurance
• 25 days annual leave (Incl bank holidays)
• Competitive Employer Pension Contribution
• Workplace perks such as recreational activities, social events, food and coffee
• discounted gym memberships
• flexible work schedules

The requirements

• Excellent customer service
• Strong communication skills both written and verbal
• Ability to use initiative
• Highly motivated
• IT literate

If you are motivated, looking for progression and to become part of a team with a shared vision apply now, or call Matilda on 01179338671 for instant consideration!