Temorary Student Education Officer

The Ubniversity of Leeds are looking for a student Education Officer. As the suitable candidate You will support student education processes, with responsibility for timetabling provision across 47 programmes of study, over 400 modules with in excess of 3,000 students.
You will be required to work flexibly with members of staff within the Student Education Service and, where necessary, support other activities as workloads fluctuate. You will work collaboratively with team members within the Business School, with other Faculties and central services.
With excellent organisational skills and the ability to prioritise a demanding workload, you will be able to demonstrate keen attention to detail and accuracy in all aspects of your role. You should possess a good level of competency in the use of IT systems and excellent communication, interpersonal and team working skills.

Main Duties and Responsibilities
To receive and process enquiries in a timely, efficient and courteous manner to contribute to the student experience and to provide a customer-facing professional administration in delivering activities relating to undergraduate and postgraduate taught students and staff within the Faculty. This may include resolving issues at source within the Faculty Student Education Services Team, or referring enquiries to other teams/departments within the Faculty or Central Student Services and Administration
 Establish timetable requirements for all activities that contribute to modules taught on undergraduate, postgraduate, executive and research programmes in the Faculty;
 Build and maintain effective working relationships with academic and administrative staff to ensure requests are accommodated within prescribed guidelines such as the Timetabling Principles where possible, while ensuring space is utilised effectively and to ensure the impact of timetabling is mutually understood.
 Liaise with various colleagues within academic divisions, teaching staff, cross faculty colleagues and colleagues from the wider Student Education Services team to ascertain programme teaching requirements and scheduling sequence.
 Deal with all ad hoc room booking requests and changes by email and telephone, ensuring that all relevant parties are consulted and informed in a timely manner.
 Allocate staff and students to teaching activities - manual groups allocations, students request for seminar changes, team teaching allocations.
 Communicate with staff and students via email, telephone or face-to-face meetings to respond to daily enquiries, resolve teaching clashes, room booking queries, lecture capture queries and room/equipment issues with diplomacy and in a timely manner.
 Undertake all non-standard teaching related bookings such as Induction bookings, UG PASS bookings, UG Pre Enrolment and Returners Bookings, Guest Speakers, student presentations etc.
 Any other duties as may reasonably be required, consistent with the grade.

Person Specification
Essential
 Experience of working in student education in the HE or FE sector
 Experience of Syllabus Plus for scheduling timetables in an educational setting, Blackboard or similar IT software.
 Excellent accuracy and attention to detail.
 Excellent IT skills with significant Excel, reporting and database experience.
 Ability to manage and effectively present data
 Well-developed problem solving and analytical skills with the ability to identify issues and to work with others to put in place effective, long term solutions.
 The ability to manage competing priorities and producing work to a high standard by agreed deadlines.
 Good verbal and written communication skills, with the ability to interpret and advise upon complex information.
 Work effectively on their own and as part of a team with the ability to build positive working relationships with staff and students.
 Ability to maintain professionalism and resilience in the face of unexpected and difficult situations.