Customer Service Agents ( call Centre)
- Employer
- Manpower Ireland
- Location
- Dublin City Centre, Dublin
- Salary
- EUR24 - EUR26 per annum
- Closing date
- 8 Feb 2019
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You will:
*Constantly strive for Client satisfaction, quality and service levels targets
*Work with our Corporate and Public Service Client base to resolve all post sales queries
*Liaise with other business partners to resolve queries and improve the service to our Clients
*Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
*Manage the resolution / negotiation of Client issues to minimise cancellations, maximize Client retention and increase PB revenue
*Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Your background:
As a Customer Service Agent you have:
*Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)
*Excellent communication skills, both written and verbal, and a high level of numeracy
*Experience working on multiple issues across a number of systems
*PC literate in Microsoft applications
*Strong inter-personal skills with a genuine customer focus and desire to work with people
*Proven objection handling and decision making skills
If you have customer service experience Over the Phone send CVS to graham.shiels@manpower.ie
*Constantly strive for Client satisfaction, quality and service levels targets
*Work with our Corporate and Public Service Client base to resolve all post sales queries
*Liaise with other business partners to resolve queries and improve the service to our Clients
*Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
*Manage the resolution / negotiation of Client issues to minimise cancellations, maximize Client retention and increase PB revenue
*Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Your background:
As a Customer Service Agent you have:
*Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)
*Excellent communication skills, both written and verbal, and a high level of numeracy
*Experience working on multiple issues across a number of systems
*PC literate in Microsoft applications
*Strong inter-personal skills with a genuine customer focus and desire to work with people
*Proven objection handling and decision making skills
If you have customer service experience Over the Phone send CVS to graham.shiels@manpower.ie
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