Spanish Speaking Customer Care Professional

In this role you will ensure extraordinary customer service by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.

The role also involves back office tasks such as mail correspondence and cases from our external and internal customers and customer facing service. This role is part of a multilingual team and with an array of varied tasks and responsibilities.

Therefore to be successful in this role you will have to show the following:

• Passion for delivering excellent customer service
• Spanish language is mandatory
• Creativity in solving problems and eagerness to identify and present effective solutions
• Sound working knowledge of Microsoft Office applications i.e. Outlook, Word, etc and ability to grasp new systems quickly
• Ability to deal with demanding workloads and shifting priorities in order to meet tight deadlines without compromising on quality
• Self-motivated and able to manage time effectively to ensure deadlines are met and work volumes are managed
• Strong team player and desire to work with others. Demonstrate pro-active approach to problem solving