Scheduler

We are looking for an experienced Scheduler to join an established team working on deployment and refresh activities. The role will include, but not be limited to the following :

· Manage shared mailboxes

· Engage with customer

· Ensure deployments are scheduled to meet daily targets,

· Respond to customer queries in a timely manner

· Keep refresh records updated

· Follow-up on customers who have failed to respond

· Ensure customer's asset tracking system is updated to reflect daily deployments

· Escalate any non-responding customer to TL following the 3-strike rule

· Escalate any issues to TL when required

· Attend daily meeting with TL and build team

· Coordinate with build team to ensure deployments are scheduled with enough time in advance for them to be built

· Keep track of stock levels to avoid scheduling unavailable equipment

· Inform in a timely manner of all changes to the daily deployments if changes occur

· Assist on any other tasks when required

· Be flexible to a rapidly changing environment