Customer Service Associate – Fraud
Starting salary £18,500 rising to up to £20,000 after 12 months – plus discretionary annual bonus subject to your performance.
Time for a new challenge? Ready to try something different? Look no further − join the NewDay team as a Fraud Associate in Morley (near Leeds).
If you’ve not heard of NewDay before, we’re the people behind the credit cards that you get from all kinds of big brand names – the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards too. It’s a challenging, fast-paced, supportive place to work; situated in our modern, comfortable call centre in Morley where you’ll have all the support and opportunities you need to reach your full potential.
Don’t worry if you’re new to this type of work, that’s not a problem at all. We’ll give you full training and ongoing support, so you’ll be fully equipped with everything you need to know right from day one.
You’ll receive a starting salary of £18,500. You’ll have the opportunity to increase your salary to up to £19,000 after 6 months, then up to £20,000 after 12 months through our development programme, ASPIRE. On top of this, there’s a discretionary annual bonus of 7.5% of your salary. You’ll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (we double match employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance, and a whole lot more. We also have an onsite canteen, free parking and a free bus service.
What will I be doing?
As an excellent communicator and listener, you will work within our Fraud team. You will take inbound calls speaking to our customers who are potential victims of Fraud, always ensuring a first class service is provided. If you are passionate about delivering great customer service then NewDay is the employer for you.
What kind of person are we looking for?
In short, we’re looking for a real people person. Naturally you’ll be a great communicator and a great listener, but you’ll also be someone that’s passionate about delivering a great customer service, and helping NewDay achieve their aims of helping people be better with credit. You’ll work fixed shifts, 37.5 hours per week over 5 days between the hours of 08:00 - 21:00, with one weekend day as part of your shift pattern. Because of the nature of what we do, you’ll also need to pass a credit, criminal record and fraud database check.
Sounds like somewhere you’d like to work? We’d love to hear from you.