Skip to main content

This job has expired

Technical Remote Specialist

Employer
Undisclosed Company
Location
Berkshire, Bracknell
Salary
Up to £18000 per annum
Closing date
19 Feb 2019

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Technical Remote Specialist based on their site in Bracknell. This is a full-time, permanent role, to start ASAP working 09:00-17:30 Monday to Friday. You may be asked to cover early or late shift as required. The role is paying up to £18,000 for the right candidate and experience per annum, pro rata.

The successful candidate will work as one of a team of Helpdesk agents supporting the Internal IT Infrastructure, Business Applications, IT Services and supporting end users across 10 European countries with IT issues. The Helpdesk is supported by 2nd and 3rd line System Administrators.

This is an excellent opportunity for someone with a basic understanding and interest in IT , who wants to start their career with an experienced team of technicians. On the job training will be provided and the successful candidate must demonstrate a willingness to learn and would preferably be qualified in an IT discipline.

Responsibilities:

  • Provides support, for end users and engineers - typically software/system/networking support via remote tools, with basic hardware knowledge to diagnose infrastructure issues.
  • Diagnoses and solves user problems over the phone, via web collaboration.
  • Responds to service requests using remote diagnosis, documentation and/or knowledge databases within agreed service levels targets.
  • Information gathering, analytical troubleshooting and problem research.
  • Qualification of hardware cases involves diagnosis and recommendation of parts to fix the issues, including replacement of whole units.
  • In all cases where a problem gets too complex, responsible for timely elevation and/or escalation, to fix with next line of support.
  • Project work will also be a key part of the role, getting involved in testing and migration work to new systems/service for our users.
  • Able to resolve standard 1st level end user queries & technical problems.
  • Understands call-logging systems, able to handle basic software/hardware/systems and networking queries, i.e. password resets, is able to do basic software imaging.
  • Has basic understanding of Microsoft packages (software and networking).
  • Tracking of Incidents and Service Requests throughout to ensure SLA's and response times are met, within our defined targets.
  • Has good communication skills both written and verbal.

Skills and Experience:

  • Able to demonstrate knowledge of Windows7 and Windows 10, Microsoft Office suite and other Microsoft applications
  • Basic understanding of Networks
  • Basic knowledge of IT in General
  • Demonstrates Passion for IT & New Technologies
  • Good communication skills, able to communicate effectively at all levels and across different teams within the organisation both written and verbally in English
  • Able to work cooperatively in a team as well as on their own and work to deadlines
  • Flexible & Committed
  • Awareness of the sensitivities of working with highly confidential information whether it be verbal or written (confidentiality agreements may need to be signed for some projects)
  • Demonstrates a 'can-do' spirit that creates energy, ownership and personal commitment to others
  • Knowledge of Microsoft Active Directory, password resetting, account unlocking etc
  • Knowledge of Microsoft SharePoint
  • Understanding of Internet Explorer and other Web Browsers
  • Windows Server administration
  • Laptop Hardware Support
  • Preferably at least one qualification in an IT discipline
  • ITIL

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert