Optimization QA Specialist

Up to EUR32000 per annum
06 Feb 2019
06 Mar 2019
Audrey Casier
Job Type
The Customer Marketing Center of Excellence is responsible for the production, execution and implementations of highly-personalised digital direct marketing campaigns,

Position Description / Responsibilities:

The QA Specialist is tasked with evaluating and ensuring quality delivery of the Optimization Team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by the QA team. Main responsibilities include:

- Analyse campaign implementations to ensure work is carried out in accordance with performance targets and quality for the team
- Identify improvement opportunities within the Quality processes
- Conduct root cause and other data analysis
- Act as liaison with managers and supervisors to ensure consistent quality measurements
- Execute ad-hoc quality requests as assigned by the Service Delivery Manager
- Analyse Customer Satisfaction Survey results & recommend improvement efforts
- Ensure process maintenance and continuous improvement
- Provide one-to-one feedback and continuous improvement sessions to optimising agents
- In charge of track trending, turn-around times, handle times etc.
- Act as Subject Matter Expert (SME) for QA evaluations
- Contribute to the QA Team's development and share knowledge within the team

Basic Qualifications

- Experience managing PPC campaigns (Search Engine Optimisation; Worked on - - Campaign Optimization, Keywords Analysis, Keyword Research, Reporting and Analysis, and Account Audit)
- Proven experience in developing search marketing campaigns for advertisers
- Recommended strategies and suggestions on improving client's campaign performance
- Past experience of European Market on Optimization
- Language skills: the ideal candidate should be fluent in English AND one other European language

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