Optimization QA Specialist

Location
Dublin
Salary
Up to EUR32000 per annum
Posted
06 Feb 2019
Closes
06 Mar 2019
Ref
OPT
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
The Customer Marketing Center of Excellence is responsible for the production, execution and implementations of highly-personalised digital direct marketing campaigns,

Position Description / Responsibilities:

The QA Specialist is tasked with evaluating and ensuring quality delivery of the Optimization Team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by the QA team. Main responsibilities include:

- Analyse campaign implementations to ensure work is carried out in accordance with performance targets and quality for the team
- Identify improvement opportunities within the Quality processes
- Conduct root cause and other data analysis
- Act as liaison with managers and supervisors to ensure consistent quality measurements
- Execute ad-hoc quality requests as assigned by the Service Delivery Manager
- Analyse Customer Satisfaction Survey results & recommend improvement efforts
- Ensure process maintenance and continuous improvement
- Provide one-to-one feedback and continuous improvement sessions to optimising agents
- In charge of track trending, turn-around times, handle times etc.
- Act as Subject Matter Expert (SME) for QA evaluations
- Contribute to the QA Team's development and share knowledge within the team


Basic Qualifications

- Experience managing PPC campaigns (Search Engine Optimisation; Worked on - - Campaign Optimization, Keywords Analysis, Keyword Research, Reporting and Analysis, and Account Audit)
- Proven experience in developing search marketing campaigns for advertisers
- Recommended strategies and suggestions on improving client's campaign performance
- Past experience of European Market on Optimization
- Language skills: the ideal candidate should be fluent in English AND one other European language

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