NHS Operations Manager

Undisclosed Company
Ipswich, Suffolk
£40000 - £50000 per annum
11 Feb 2019
11 Mar 2019
Manpower UK
Public Sector
Job Type

Purpose of Role:

  • The Operational Manager has responsibility for managing all aspects of operational delivery within the relevant clinical specialties of East Suffolk & North East Essex Foundation Trust to agreed quality standards and within the resource and income base available, to support the Trust's development as a clinically led organisation.

The Operational Manager will lead on the development, implementation, establishment and review of performance management systems within the relevant clinical specialties - it is critical that this is done collaboratively with other Clinical Specialties within the Division and across the other Divisions

Key Responsibilities:


  • Provide visible operational leadership to Clinical Speciality and promote continual improvement in quality, performance and delivery of Trust objectives
  • Lead the establishment of accountability structures within Clinical Speciality ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible

Service Delivery and Improvement

  • Ensure the efficient organisation of clinical and non-clinical services (including theatre scheduling where applicable) within Clinical Speciality, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources
  • Review national and local policies and assess local service delivery against these in collaboration with the Head of Operations - where necessary, develop and implement action plans with the clinical service providers to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc)

Financial and Performance Management

  • Operate as accountable budget holder for the Clinical Speciality budget and be accountable for all pay and non-pay expenditure
  • Ensure that budgets are managed in accordance with the Trust's Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit
  • Ensure Clinical Specialty meets the required performance standards, e.g. 98%, A&E target, elective waits, cancer standards

Risk Management and Governance

  • Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with Trust Infection Control policies and clinical guidelines
  • Support the Head of Nursing and Clinical Services, Lead Matron and Clinical Lead in the delivery of the governance plan for Clinical Specialty


  • With other leaders across the Trust, provide public interest entrepreneurial leadership of the trust, within a framework of prudent and effective controls which enable risk to be assessed and managed
  • Use specialist knowledge and experience to ensure that decisions taken are in the Trust's best interests


  • As an NHS manager, you are expected to follow the code of conduct for NHS managers (October 2002).
  • If you have responsibility for a budget, you are expected to operate within this and under the Trust's standing financial instructions (available on the Intranet site) at all times.

Key Skills


  • Proven experience of working in a management/leadership role
  • Experience of managing , leading and motivating a team
  • Leading service changes to improve performance
  • Leading projects
  • Responsible for a budget and budget setting
  • Identifying and interpreting national policy and implementing required change


  • Educated to masters level or equivalent experience
  • Management/leadership qualification or equivalent experience at post graduate level
  • Evidence of continued professional development
  • Further relevant training


  • Financial procedures including budget setting and working knowledge of financial processes
  • Business planning /annual planning/long term planning
  • In depth understanding of change management
  • Able to use IT systems including Microsoft Office
  • Good understanding of the current NHS agenda and healthcare policy
  • Knowledge of service improvements/transformation and project management

Personal Skills

  • Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
  • Ability to use developed expert knowledge of services to create innovative solutions for service improvements
  • Ability to produce clear and concise formal committee reports and business cases
  • Ability to embrace, lead and drive change
  • Ability to organise and prioritise own workload and direct the work others and adjust plans as required both in the short and long term
  • Able to work flexibly to meet the demands of the role

Please apply with your CV, full job spec is available upon request

More searches like this