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Customer Service Supervisor

Employer
Undisclosed Company
Location
Peterlee, County Durham
Salary
Up to £17500 per annum
Closing date
27 Feb 2019

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Manpower are recruiting for a number of motivated Customer Service Supervisors to lead a new team and drive performance to maximise customer satisfaction.

Responsible for the day to day supervision and support of a team of Customer Service Advisors, you will ensure the operation runs to agreed turnaround/ service standards and productivity levels.

You will manage all aspects of staff performance including 1-2-1s, Scorecards and FPR's. Responsible for identifying and encouraging staff development opportunities, you will liaise with the Training Team for support where required.

Ideally with call centre leadership experience, you will have the ability to supervise staff in an empowered team environment whilst focusing on the achievement of targets and goals.The successful candidate will demonstrate a pro-active leadership style by encouraging and motivating employees to participate in enhancing the business.

If you are looking to join a company where teamwork and continuous development will provide every opportunity for professional and personal advancement then get in touch!

The office is open 7 days a week and candidates should be fully flexible to cover various shift patterns. Please note that all successful applicants must be willing to undergo a credit check.

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