Policy Management Officer - Dublin 12
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR25000 - EUR27000 per annum
- Closing date
- 27 Feb 2019
View more
- Sector
- Administration and Business Support
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client is the world's largest insurance company, and this is a great opportunity to join an amazing company with dedicated and fair claims settlement service delivered by highly trained and qualified professionals.
Key Responsibilities
-Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
-Process 40+ email per day and work on additional tasks (e.g. complaints logging, processing of lists, committee tasks etc.) assigned to you.
-Attend meetings where appropriate and provide minutes and updates to all stakeholders.
-Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
-Assists other teams with administrative tasks (emails, policy management, renewals, new business) when needed.
-Responsible for the policy management of small, medium and large corporate clients.
-Manage short-term business contracts where applicable.
-Maintain high level of productivity and quality in all assigned tasks as per agreed SLAs.
-Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
-Log complaints and errors in Salesforce upon receipt of the complaint email in line with the Client Experience procedures: Identify, Investigate, Log, Resolve/ Follow up.
-Have the ability to quickly learn the technical aspects of the job & offer system solutions or work-around where possible.
-Participate in the improvement of workflows and procedures. Pro-actively look for ways to improve existing workflows and procedures.
-Keep all work within agreed SLA
-Raise awareness with your team/ team leader if SLA or agreed deadlines cannot be met.
-Ensure the Management Team is aware of all cases that could cause potential issues.
-Participate in client presentations, online demos and conference calls.
Experience Required
-Previous experience in a customer focused role , in a an administrative capacity
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office (Excel, Word)
-Fluency in English & French
Location: Dublin 12
Competitive salary + Benefits
Sounds Good? Apply today at valentina.veronica@manpower.ie
Key Responsibilities
-Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
-Process 40+ email per day and work on additional tasks (e.g. complaints logging, processing of lists, committee tasks etc.) assigned to you.
-Attend meetings where appropriate and provide minutes and updates to all stakeholders.
-Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
-Assists other teams with administrative tasks (emails, policy management, renewals, new business) when needed.
-Responsible for the policy management of small, medium and large corporate clients.
-Manage short-term business contracts where applicable.
-Maintain high level of productivity and quality in all assigned tasks as per agreed SLAs.
-Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
-Log complaints and errors in Salesforce upon receipt of the complaint email in line with the Client Experience procedures: Identify, Investigate, Log, Resolve/ Follow up.
-Have the ability to quickly learn the technical aspects of the job & offer system solutions or work-around where possible.
-Participate in the improvement of workflows and procedures. Pro-actively look for ways to improve existing workflows and procedures.
-Keep all work within agreed SLA
-Raise awareness with your team/ team leader if SLA or agreed deadlines cannot be met.
-Ensure the Management Team is aware of all cases that could cause potential issues.
-Participate in client presentations, online demos and conference calls.
Experience Required
-Previous experience in a customer focused role , in a an administrative capacity
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office (Excel, Word)
-Fluency in English & French
Location: Dublin 12
Competitive salary + Benefits
Sounds Good? Apply today at valentina.veronica@manpower.ie
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