Content Review Agent - Dutch

Job Summary

Our client runs a multilingual Website Support Centre onsite with one of our Technology Clients in Dublin.

It is an instantly recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide.

Job Type / Category

-Work with an online tool and validate accuracy of data displaying on certain websites.
-Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
-Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.
-Process and raise required requests/transactions and make sound decisions related to customer requirements.
-Follow all compliance and security measures relating to client data.
-Take action on process transactions and handle the same with proper research.
-Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
-Adhere to process norms and structure.

Required Education, Skills and Qualifications

-Fluent Dutch & upper intermediate English
-Bachelors degree in any discipline
-Experience in a customer service or content review position in a process-driven environment an advantage
-Good computer skills, communication skills, the ability to focus on relatively repetitive tasks, as well as problem-solving skills
-A thorough knowledge and understanding of the Netherlands (the geography, cultures, values and behaviours)


**Fresh Graduates considered** **Relocation Offered**