Deskside Support Engineer III

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT Company, is currently seeking a Deskside Support Engineer III based on their customer site in Rothschild (London). This is a Full-time, temporary role starting ASAP for 6 months, Monday to Friday, 9 - 17:30. The role is paying £20.41 per hour (Ltd Contractor/Umbrella)

Role Overview:

A Resident On Site Support engineer with desktop support and roll out experience is required to deliver the following activities:

• IMAC's - Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices
• Desktop Support including special project activities
• To manage the lifecycle of loan user equipment

Duties:

• Software and system fault diagnosis, analysis and fix.
• Take responsibility for stock used and follow the correct procedures regarding stock management.
• Case management of Incidents and IMAC's in line with SLA's
• Acknowledge and respond to emails from Team Leads and Manager
• Liaising with other teams or vendors to resolution
• Risk awareness of technology and business impact.
• Assisting with projects as they arise
• Proactively keeps customer updated with problem status at all times.
• Identifying and reporting risk as appropriate in accordance with the guidelines
• Manage Loan Pool laptops
• Comply with Asset Management policies

Essential Skills Level/ Requirements for role:

• PC/Desktop Support knowledge including Microsoft Windows XP/7/10 and office applications
• Administering Windows Share\File permissions.
• Mobile connectivity (E.g. secure ID/MAS/
• Knowledge of SCCM
• Good knowledge of H P and Dell Workstation, Desktops & Laptops
• Honest and dependable.
• Reliable and punctual.
• Accepts and handles responsibility.
• Cooperates with supervisors.
• Speaks and listens effectively and willing to learn new skills.
• Works with minimum supervision.
• Solves personal and professional problems.
• Excellent Communication and People skills.
• Friendly phone manner.
• Must be well organised and manage stress well
• Must be able to deal productively with a high workload.
• Multi-tasking skills.
• A flexible approach and work alongside the various operational teams.
• Must be Pro-Active.

Desirable Skills/Qualifications:

• Microsoft Certification (MCSE/MCSA/MCP's).
• ITIL certified
• Accredited in relevant manufacturers hardware qualification
• Prince2 experience