Deskside Support Engineer III
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT Company, is currently seeking a Deskside Support Engineer III based on their customer site in Rothschild (London). This is a Full-time, temporary role starting ASAP for 6 months, Monday to Friday, 9 - 17:30. The role is paying £20.41 per hour (Ltd Contractor/Umbrella)
Role Overview:
A Resident On Site Support engineer with desktop support and roll out experience is required to deliver the following activities:
- IMAC's - Installations, Moves, Additions and Changes
- Break-Fix of all in-scope managed devices
- Hands and Eyes Support to visually verify the state of managed devices
- Desktop Support including special project activities
- To manage the lifecycle of loan user equipment
Duties:
- Software and system fault diagnosis, analysis and fix.
- Take responsibility for stock used and follow the correct procedures regarding stock management.
- Case management of Incidents and IMAC's in line with SLA's
- Acknowledge and respond to emails from Team Leads and Manager
- Liaising with other teams or vendors to resolution
- Risk awareness of technology and business impact.
- Assisting with projects as they arise
- Proactively keeps customer updated with problem status at all times.
- Identifying and reporting risk as appropriate in accordance with the guidelines
- Manage Loan Pool laptops
- Comply with Asset Management policies
Essential Skills Level/ Requirements for role:
- PC/Desktop Support knowledge including Microsoft Windows XP/7/10 and office applications
- Administering Windows Share\File permissions.
- Mobile connectivity (E.g. secure ID/MAS/
- Knowledge of SCCM
- Good knowledge of H P and Dell Workstation, Desktops & Laptops
- Honest and dependable.
- Reliable and punctual.
- Accepts and handles responsibility.
- Cooperates with supervisors.
- Speaks and listens effectively and willing to learn new skills.
- Works with minimum supervision.
- Solves personal and professional problems.
- Excellent Communication and People skills.
- Friendly phone manner.
- Must be well organised and manage stress well
- Must be able to deal productively with a high workload.
- Multi-tasking skills.
- A flexible approach and work alongside the various operational teams.
- Must be Pro-Active.
Desirable Skills/Qualifications:
- Microsoft Certification (MCSE/MCSA/MCP's).
- ITIL certified
- Accredited in relevant manufacturers hardware qualification
- Prince2 experience
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