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Account Protection Specialist

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £10.88 per hour
Closing date
26 Mar 2019

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Job Details

Manpower is currently recruiting for three Account Protection Specialists on behalf of our client, a large multinational financial services corporation. This is a temporary role for 3 months but could go on for longer, working Thursday to Sunday (11pm-7am).


We currently have an exciting and unique opportunity for English Speakers available to work in a diverse team supporting the Nordic Fraud department - a dynamic work environment with great development opportunities

This is a temporary role for 3 months that requires a willingness to work flexible patterns (both weekends and evenings).

As part of the ASG/ Authorizations team. You will be handling incoming and outgoing calls and provide an excellent first point of contact experience for our Card Members, Merchants and Partners. You will specialize in two main functions, Account Protection and Authorization.

As Account Protection Specialist your responsibilities include:
- Taking incoming and outgoing calls
- Verifying charges with our Card members
- Working closely with other departments to ensure a high standard of customer service and the appropriate action to be taken to investigate and were applicable recharge fraudulent charges

As a Member of the Authorization team you will:
- Take inbound calls from our Card members and Merchants
- Support Card members with authorization of transactions in circumstances which might not be the norm
- Support Merchants with Address verifications and providing them with Authorization codes for transactions
- Support Merchants with Approvals and Cancellations of transactions
- Support Card Members with queries outside the operating hours of core Customer Service teams


Required skills:

1) Able to work under pressure
2) A team player with excellent communication and analytical skills
3) High level of integrity
4) Must be willing to work on shifts (Including weekends and bank holidays)
5) Highly service orientated and possesses good spoken and written skills in English
6) Risk operations background is advantageous but not essential

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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