Customer Service Assistant
- Employer
- Undisclosed Company
- Location
- Basildon, Essex
- Salary
- Up to £10 per hour
- Closing date
- 3 Apr 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
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A Brilliant opportunity has arisen for a Customer Service Assistant to join our client in Basildon on a full-time basis. This role is paying £10 p/h working 9.00am to 5.00pm temporary for 9 months.
This position functions as the primary contact for customers. It is also the primary function for order processing / dispute management. You will be responsible for ensuring customer satisfaction, by working as the primary communication link between the customer and internal departments.
Responsibilities
- Answering inbound calls using ACD system (Avaya)
- Facilitating reporting by correct use of AUX Work code and Call Work codes
- Verbal Order Processing
- Verbal enquiries and complaints
- Investigating and resolving delivery discrepancies by liaison with NDC and 3rd party carriers
- Ad-Hoc outbound calling
- Checking/Quality audit
- Referring customers to Technical Sales and Service Department
- Processing orders using Esker Document Management and SAP software
- Price Checking
- Ad-Hoc outbound calling
- Liaison with Finance and Commercial Support
- Order amendments and cancelations
- Order progressing
- Order rejections
- Checking/Quality audit
- Raising of PPRs (inhouse complaints system)
- Manage customer emails via outlook & Salesforce.com
- Respond within timely manner (less then 24hrs)
- Confident on managing & responding to high volume of daily emails
- Checking/Quality audit
- Be able to compile a clear & concise email to both internal and external customers.
- Full ownership of customers orders from enquiries to orders being placed and if needed disputes being logged and managed.
- Proactive approach to managing a constantly changing work load
- Being the first point of contact for a set account base.
- Feeding back to area leader of orders that have potential not to be shipped in a set month.
Skills and Experience
- Team player, able to take responsibility and accountability for own and team targets
- Excellent communication skills
- IT Literate
- Strong Microsoft Office (Excel, Word) skills
- SAP and Esker Documents Software desirable
- Excellent communication skills, both written and verbal.
- Customer focused and professional approach that must be consistent to both internal and external customers.
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