Customer Service / Administrator (Recruitment)

Are you an experienced Administrator with excellent Customer Service skills? Then we would love to hear from you!

We have immediate requirement within our highly successful Candidate Care team based in Altrincham where you will Act as the first point of contact for Experis' placed candidates. You will effectively manage the relationship and ensure that all candidates are 100% satisfied with the service provided. This involves ensuring the administration of all contract paperwork is finalised correctly and punctually.

Candidate Care is there to provide a 'best in class service' to candidates and clients, ensuring that their experience is productive, efficient and promotes Experis as the partner of choice.

If you think you have what it takes to flourish in our team and have the following Key Skills then apply now for immediate consideration or call 07515 325 011 for more information.

Skills, Knowledge & Attributes

• Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates
• Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
• Excellent telephone skills (basic sales, message handling, service).
• Resilient and ability to remain calm and professional under difficult circumstances
• Ability to project professionalism and confidence at all levels over the phone and face to face
• Excellent time management skills with an ability to meet tight deadlines
• Flexible attitude and approach
• Practical level of Word, Excel and PowerPoint
• Ability to use Outlook and the internet
• Basic negotiation skills.
• Displays enthusiasm and motivation to succeed

Your new role and responsibilities:

• Administration of paperwork - new contracts, extension, amendments, terminations and finishers
• Ensuring all compliance documentation is in place and adheres with Experis and the Clients policies
• Primary point of contact for the candidate from the first day of their assignment
• Communicating process the candidate must follow whist on assignment (especially payment process)
• Communicate and promote the benefits of Experis to candidates
• Purchase order management
• Extension Management
• Negotiating with Candidates
• An understanding of legal and contractual issues
• Understanding client specifications , e.g. special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cycles
• Act as a liaison between candidates and other internal departments
• To own and manage candidate queries through to resolution
• Develop and maintain knowledge of individual business units

Reporting

• Maintenance of candidate reports
• Managing excel trackers
• Ad-hoc reporting as the business requires

Business Development

• Assist in candidates and client meetings
• Networking with candidates
• Picking up leads from applicants over the phone or face to face

Record Keeping and Administration

• Creation and maintenance of candidate records on Experis' systems
• Ensure all communication is recorded through Experis and any client specific system
• Maintaining Client and Applicant records to the standards laid down by the Employment Agencies Act, the Quality Management System and the Experis Client and Contractor administration process manual.
• Recording details of new applicants on to the database.
• Ensuring that any client/vacancy requirements are adequately recorded.
• Recording details of the recruitment process i.e. CVs sent, interviews arranged, vacancy requirements and placements.

Apply now for immediate consideration or call 07515 325 011 for more information!