French Speaking Customer Care Professional

This advert is for the AFTERNOON SHIFT - 11AM TO 7PM.

Description:

This role involves the processing of new credit card applications which customers submitted to American Express. It is divided into customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications.

Responsibilities for the New Accounts role include:

· Working in a flexible work environment

· Responsibility for upholding the Data Protection and Privacy Act for our Customers

· Responsible for updating systems accurately and efficiently

· Delivering excellent customer service over the phone

· Processing administrative tasks for pending applications

· There may be the opportunity to expand your knowledge and also support different markets

Required skills:

· Fluent in English and French

· High degree of accuracy and ability to multitask effectively

· Proven ability to deliver a high productivity and quality work under minimum supervision

· Ability to listen and connect to customers during outbound call conversations

· Advanced computer / keyboarding skills - Microsoft Office suite knowledge an advantage