Programme Administrator

Job role: Programme Administrator

Reporting line: Reporting to Team Leader

Location: Southampton

TAPFIN has identified the need for a Programme Administrator to support the operational process and delivery of TAPFIN managed service solutions to our clients. The Programme Administrator will be responsible for supporting the Programme Manager and Professionals to deliver a service driven culture.

The Programme Administrator will also be responsible for first line support of the recruitment tool of choice, ensuring the compliance of the recruitment process is adhered to; this includes supporting the programme offices, the client, the suppliers and the contingent workers, ensuring customer satisfaction. Supporting the Programme Manager in enhancing the recruitment tool of choice in line with the client's requirements, ensuring all testing is completed. The Programme Administrator will also be responsible for coordinating the on boarding for any identified candidates from the client, working with the Assignment Managers, contingent workers and suppliers to ensure a successful on boarding experience.

Key Responsibilities

First Line Support

• Offer timely 1stline support for all queries
  • SLA
    • All queries received before 1630 to be acknowledged and advised who will be looking into the query
    • All queries to be resolved within 24 hours with satisfactory resolution
    • Any queries unable to be resolved locally, manage escalations to support timely resolution
    • Highlight any queries that need to be escalated
• Support the Programme Manager on all testing of the Recruitment Tool of choice

Data Management

• Responsible for correct data in tool
• Update all changes in a timely manner to ensure inclusion in next invoice run
  • To include but not limited to Cost Centre, Assignment Manager, Salary, contract extension, contract end changes, informing relevant personnel
• Working with Finance to coordinate the use of IOs
• Manage error logs in timely manner to ensure errors do not affect recruitment or invoice run
• Attend weekly meetings to discuss issues
• Able to run adhoc reports as and when required

Recruitment

• Manage offers for pre identified candidates; working closely with Assignment Managers, contingent workers and pay roll provider to ensure smooth on-boarding process.
• Coordinate new starters working with Program Office, Payroll Providers and Suppliers
• Coordinate suppliers on a day to day basis ensuring process and documentation is being adhered to, escalating any issues to Programme Manager
• Attend weekly meetings with pay roll providers to ensure no starter issues

Other

• Manage day to day workloads to ensure SLAs are met
• Collate information for Performance Issues
• Adding contingent workers to appropriate systems

• Experience in the recruitment process, would be an advantage
• Experience of working with technology
• Exceptionally strong relationship and influencing skills
• Plans ahead & organises both self and others effectively
• Manages priorities to achieve deadlines (internal and external)
• Ability to multi-task
• Highly results focused
• Highly organised with good time management skills

• Strong commercial focus
• Good presentation skills
• Experience of a client facing role, including issue resolution
• Self starter - able to work independently off site and contribute as part of the TAPFIN team
• Experience of supporting change management or of working in a change orientated environment
• Ability in to manage suppliers / third party agencies
• Experience of working with e-Recruitment and VMS technology, would be an advantage
• Not afraid of conflict and experience of conflict resolution

If this is a position for you, then please apply now!