German Speaking - Multilingual Service Desk Analyst

Our client is a global bio pharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases

they are looking for a German speaking person with French ideally as a second language but any second language will be considered

Job Title/Level

Multilingual Service Desk Analyst

Location

Chester, England

Division

Information Technology

Salary Range

£15ph

Direct Manager

Leontien

Position Summary

Deliver end user IT Support.

Direct Reports

Indirect Reports

Key Business Partners

None

None

Internal Business and Scientific user communities

Detailed Position Responsibilities

· Responsible for handling the initial client contact at the Speciality Service Desk via telephone, email, chat or portal.

· Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.

· Research and resolve more complex Field Sales application and business process issues.

· Analyse and identify trends in issue reporting and devising preventive solutions.

· Log and manage incidents and requests.

· Use trending data to generate and/or update knowledge database.

· Collaborate with business in application testing, upgrades and deployment.

· Multi-Lingual effective communication in German, Italian, Spanish, French, Russian, Portuguese and/or English towards every potential client base and audience.

Desired Experience

Include but not limited to following requirements:

· Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:

PC desktop and laptop hardware configurations

Windows Operating systems (Win 7/10)

Microsoft Products

iOS

Remote connectivity (VPN)

· Demonstrated ability to troubleshoot and analyse computing issues.

· General understanding of Service Desk Operations; including tools, processes and methodologies.

· Ability to explain technical information to clients, management and peers with effective verbal and written communication.

· Strong multi-lingual German, Italian, French, and/or English communication skills toward every potential client base and audience.

· Experience in Customer Service environment.

Other qualifications:

· 0-3 years of prior related work experience in a technical support environment, and/or a Service Desk environment.

· Experience supporting Life Sciences is a plus

is this is for you please don't hesitate to call, we look forward to hearing from you