Italian Speaking - Multilingual Service Desk Analyst
Our client is a global bio pharmaceutical company whose mission is to discover, develop and innovative medicines that help patients prevail over serious disease
The client is looking for an Italian speaking person with French as a secondary language, other languages will be considered but Italian is the primary language
Job Title/Level
Multilingual Service Desk Analyst
Location
Chester, England
Division
Information Technology
Salary Range
£15ph
Direct Manager
Leontien
Position Summary
Deliver end user IT Support.
Direct Reports
Indirect Reports
Key Business Partners
None
None
Internal Business and Scientific user communities
Detailed Position Responsibilities
· Responsible for handling the initial client contact at the Speciality Service Desk via telephone, email, chat or portal.
· Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
· Research and resolve more complex Field Sales application and business process issues.
· Analyse and identify trends in issue reporting and devising preventive solutions.
· Log and manage incidents and requests.
· Use trending data to generate and/or update knowledge database.
· Collaborate with business in application testing, upgrades and deployment.
· Multi-Lingual effective communication in German, Italian, Spanish, French, Russian, Portuguese and/or English towards every potential client base and audience.
Desired Experience
Include but not limited to following requirements:
· Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:
PC desktop and laptop hardware configurations
Windows Operating systems (Win 7/10)
Microsoft Products
iOS
Remote connectivity (VPN)
· Demonstrated ability to troubleshoot and analyse computing issues.
· General understanding of Service Desk Operations; including tools, processes and methodologies.
· Ability to explain technical information to clients, management and peers with effective verbal and written communication.
· Strong multi-lingual Italian, French, and/or English communication skills toward every potential client base and audience.
· Experience in Customer Service environment.
Other qualifications:
· 0-3 years of prior related work experience in a technical support environment, and/or a Service Desk environment.
· Experience supporting Life Sciences is a plus
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