Maintenance Co-ordinator

Manpower UK are recruiting on behalf of our client who are a leading Letting Agency in the heart of Edinburgh.

Working within the Maintenance Department and alongside the other departments, this is a broad and challenging role which will suit an organized and customer service driven individual.

Co-ordinating the maintenance elements of the business, the role will range from co-ordinating the companys response to day to day maintenance issues, managing the redevelopment of properties and overseeing all insurance claims.

The ideal candidate will have a strong attention to detail, ability to work to targets and deadlines and build strong relationships with all clients - contractors, landlords, tenants and colleagues.

Job Duties:

• Oversee repairs from initial call to completion
• Implement and develop maintenance procedures
• Chase up all outstanding repairs / Ensure repairs are completed within required time
• Identify any refurbishment needs and implement
• Liaise with clients and tenants over repairs (explain what needs to be done and why)
• Oversee insurance work
• Ensure all tasks are completed in accordance with our SLA
• Resolve complaints quickly and identify opportunities to improve our service
• Man the 24 hours out of hours emergency line (approx. 1 week in every 11)
• Carry out property viewings occasionally

Attributes:

• Staggering organisational skills
• Commercial outlook
• Excellent customer service attitude
• Professional and calm demeanour under pressure
• Resourceful - able to find the right solution, not just the obvious one
• Desire to keep up to date with industry trends and developments
• Able to work independently and with all colleagues

Qualifications/Experience:

• IT proficient, especially Microsoft Office
• Commercial outlook
• Full driving license
• Knowledge of SME professional and Fixflo an advantage, but not essential
• Propertymark or equivalent qualification in Lettings desirable

Success measured by:

• Great customer experience for tenants and clients.
• Meeting our SLAs

Salary:

Dependent on experience £18-22k

Private medical insurance

Company Pension Scheme contribution of 3%

Support to complete Propertymark qualification in Property Management

Interested? Please apply with your CV in the first instance.