Customer Service Agent - Part time 20hrs a week

Are you looking for part time work? can you commit to 20hours a week working 4pm-8pm?

We are looking for people who are passionate about Customer Service and keen to work for one of the largest banks in the UK

Working as part of our clients Financial Crime team, you will be required to support delivery of 'Best in class' customer service to internal and external customers.

The role offers a chance to make a genuine impact on the safety of our customers through prevention of fraud

You will handle an array of inbound telephone calls relating to live transactions.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible resolution to account/fraud related issues. By developing a broad awareness of financial crime, you will be able to:

• Understand and actively responding to customers' needs and complaints efficiently and effectively
• Provide continual assurance and delivering outstanding customer service
• Handle inbound telephone calls relating to transaction.
• Give direction and clarity to customers ensuring a fair outcome is achieved and move to the next request in an appropriate time frame.
• Clarify understanding of customers' needs and issues and respond so that their expectations are reached and exceeded in line with policies and procedures.
• Ensure that when a dispute is upheld the notification is raised with our Fraud department.
• Right first time in line with given processes.

If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your strong communication skills, we would be interested in hearing from you. This is a real opportunity for personal and professional development.

You will ideally have some previous Banking experience; however it is more important that you can demonstrate previous experience of engaging with customers over the telephone or face-to-face. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

My client offers a fantastic training programme that runs for 6 weeks with ongoing support and coaching.

You'll be required to work 5 days of 7 hour shifts between the hours of 4pm-8pm Monday-Sunday. You will need to be happy to commit to working every Saturday or Sunday, total hours are 20 hours a week.

We offer a fantastic starting salary, 33 days holiday pro-rata, pension, discounts on a variety of family days, on-site Gym & Restaurants and the opportunity to access lots of free online courses.

If you would like to be considered for the role then please send your CV in the first instance.

It is imperative that you pass the RBS pre-employment screening which includes a credit check and 2 years referencing.

Furthermore, part of the application process will require you to complete assessments, the link to access those will be on the next page.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer