Customer Service Assistant

Recruiter
Undisclosed Company
Location
Basildon, Essex
Salary
Up to £10 per hour
Posted
19 Mar 2019
Closes
16 Apr 2019
Ref
144245
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time

A Brilliant opportunity has arisen for a Customer Service Assistant to join our client in Basildon on a full-time basis. This role is paying £10 p/h working 9.00am to 5.00pm temporary for 6 months.

This position functions as the primary contact for customers. It is also the primary function for order processing / dispute management. You will be responsible for ensuring customer satisfaction, by working as the primary communication link between the customer and internal departments.

Responsibilities

  • Answering inbound calls using ACD system (Avaya)
  • Facilitating reporting by correct use of AUX Work code and Call Work codes
  • Verbal Order Processing
  • Verbal enquiries and complaints
  • Investigating and resolving delivery discrepancies by liaison with NDC and 3rd party carriers
  • Ad-Hoc outbound calling
  • Checking/Quality audit
  • Referring customers to Technical Sales and Service Department
  • Processing orders using Esker Document Management and SAP software
  • Price Checking
  • Ad-Hoc outbound calling
  • Liaison with Finance and Commercial Support
  • Order amendments and cancelations
  • Order progressing
  • Order rejections
  • Checking/Quality audit
  • Raising of PPRs (inhouse complaints system)
  • Manage customer emails via outlook & Salesforce.com
  • Respond within timely manner (less then 24hrs)
  • Confident on managing & responding to high volume of daily emails
  • Checking/Quality audit
  • Be able to compile a clear & concise email to both internal and external customers.
  • Full ownership of customers orders from enquiries to orders being placed and if needed disputes being logged and managed.
  • Proactive approach to managing a constantly changing work load
  • Being the first point of contact for a set account base.
  • Feeding back to area leader of orders that have potential not to be shipped in a set month.

Skills and Experience

  • Team player, able to take responsibility and accountability for own and team targets
  • Excellent communication skills
  • IT Literate
  • Strong Microsoft Office (Excel, Word) skills
  • SAP and Esker Documents Software desirable
  • Excellent communication skills, both written and verbal.
  • Customer focused and professional approach that must be consistent to both internal and external customers.

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