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Customer Service Account Manager

Employer
E.ON
Location
Coventry, West Midlands
Salary
Up to £12.06 per hour
Closing date
16 Apr 2019

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Job Details

Customer Service Account Manager

Coventry

Millions of people get their gas and electricity from E.ON, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us, as a Customer Service Manager in Coventry, Westwood Business Park.

About the role:

You'll be joining our expanding Customer Service team responsible for the end to end portfolio management of E.ON's corporate customers including the production of timely and accurate invoices, proactive management of client accounts, customer enquiries and management of payment on account through use of your credit management skills for Half Hourly, Non Half Hourly, Smart, Daily Metered Gas and Gas accounts. Managing the reduction of disputed debt to minimise business risk through query resolution. You will also look to Create and develop strong relationships with internal and external customers, to include those in your portfolio of 3rd parties and Consultants.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:

  • The pay will be £12.06ph.
  • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays).
  • There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8:30am until 5pm Monday to Friday, you will be expected to be flexible to work during these times.

Interested? Click 'apply' to start your application today.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Company info
Mini-site
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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