Client Support - German Fluent

Dublin West, Dublin
Up to EUR27000.00 per annum + Bonus + Benefits
19 Mar 2019
09 Apr 2019
Amanda Ferreira
Job Type
Our client is specialised in providing international health insurance for employees, individuals and their dependents, wherever they are in the world.

The role:
Client support is the first point of contact and must anticipate and meet the needs of our clients worldwide (including brokers and medical providers) as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement. Our Helpline is open 24 hours a day, 7 days a week.

Key Responsibilities:

- Commit to the department`s service standards.
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
- Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
- Work within our rotating shift patterns - including weekend work.

Experience Required:

- Experience in a customer focused role, in a an administrative capacity
- Strong Knowledge of Microsoft Office (Excel,Word)

Essential Requirements:

- Applicants must be flexible to work within our rotating shift patterns
- Valid EU work permit with the ability to work full time year round
- Fluency in German and English.

Salary and Benefits:

Salary is from 25K up yo 27K per yearly rising in reflection of length of service.

* Medical Insurance
* Staff Insurance Scheme
* Transport Subsidy
* Pension Scheme
* Companies holidays
* Much more!

Location: Dublin 12

If you are interested, apply sending your CV and good luck!

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