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Membership Administrator / Secretary

Employer
Undisclosed Company
Location
Middlesex, Hayes
Salary
Up to £20.62 per hour
Closing date
3 Apr 2019

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£20.62 per hour, 34 hours per week Monday- Thursday 9-5 and friday 9-4.


Provide full secretarial / administrative support as required - diaries, meetings, minutes etc. Provide organisation support for the officers generally.
Keep filing up to date in a manner consistent with Company guidelines.

Provide administrative assistance to Organising Teams, as required and as detailed in the Organising protocol.
Answer queries and provide assistance.
Process membership applications and keep membership data up to date.
Administer member direct debit applications/changes.
Administer Companybenefits - process claim forms, including Driver Care applications, check eligibility, pursue arrears of contributions, follow-up where necessary.
Organise and administer Legal services to members on employment.
Collect cash subscriptions and arrears (e.g., ensure collection is made prior to payment of Company benefits, especially Legal).
Provide assistance for local delivery of education services.

Open correspondence and respond as appropriate on a timely basis.
Answer telephones in a courteous and helpful manner.
Keep skills up to date with training.
Bank cash received and keep petty cash records.
Accurately record absence and holidays taken for all District Office employees - officers and staff.
Initiate process to get minor office repair work done.
Undertake regional administrative functions to ensure excellent service to members, officers, activists and branches.
Be open and willing to change in ways to suit needs of organisation, to improve the service to members, and to improve the effectiveness and efficiency of the organisation.

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