Customer Service Advisor
Another opportunity has risen to join one of our largest clients, based in Havant. We are currently recruiting for Customer Service Advisors.
In this role, you'll take calls from our Meter operatives who are out installing Smart meters in customers' homes and businesses across the UK. You will log any faults or issues they may call in with and will resolve the query or raise them with the relevant team for resolution.
You will be expected to intervene and find workarounds if a process fails to enable an installation to go ahead, as providing a high-quality service is paramount to SSE.
Your Skills and Experience
You'll have strong communication skills and great attention to detail which you will have gained in a customer service focused environment. Skilled at customer care techniques, you will be passionate about delivering a positive experience to everyone, both internally and externally.
You'll be an efficient worker, experience of working to KPI's is vital. You'll be fast and accurate, and will enjoy working in a busy team and working to deadlines in an environment that embraces ownership and accountability.
It would be ideal if you have an understanding of the energy industry and Smart metering but this isn't essential as full classroom training will be given.
This role is to start on 8 April and will be on going for approximately 3 months
Please call Chris 01329 823211 or upload you CV