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French Speaking Customer Care Professional

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £10.44 per hour
Closing date
11 Apr 2019

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Job Details

11AM - 7PM SHIFT

Description:

This role involves the processing of new credit card applications which customers submitted to American Express. It is divided into customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications.

Responsibilities for the New Accounts role include:

· Working in a flexible work environment

· Responsibility for upholding the Data Protection and Privacy Act for our Customers

· Responsible for updating systems accurately and efficiently

· Delivering excellent customer service over the phone

· Processing administrative tasks for pending applications

· There may be the opportunity to expand your knowledge and also support different markets

Required skills:

· Fluent in English and French

· High degree of accuracy and ability to multitask effectively

· Proven ability to deliver a high productivity and quality work under minimum supervision

· Ability to listen and connect to customers during outbound call conversations

· Advanced computer / keyboarding skills - Microsoft Office suite knowledge an advantage

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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