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Customer Sales Support Specialist

Employer
Undisclosed Company
Location
Tyne and Wear, Gateshead
Salary
Up to £27000 per annum
Closing date
5 Apr 2019

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Emma and Andrea are looking for a Customer Sales Support Specialist to work with one of our prestigious clients based in felling gateshead.

The client is a leading global paint and coating's company and a major producer of speciality chemicals who supply innovative and sustainable paints to customers around the world.

Purpose/Objective of the job

  • Ensure high level of customer satisfaction and business growth by working as the conduit between customers and sales teams across the organisation.
  • Support the implementation of business/customer related projects, initiatives and tools in line with the customer service strategy to continuously improve service.

Responsibilities

  • Actively contribute to the implementation of market orientated and project related activities in support of business objectives and customer requirements.
  • Provide support to SAP implementation.
  • Support and facilitate SAP on site training to all CS team across Europe
  • Support all the projects required on the area of logistic/delivery improvement, consignment stock, and coordinating with internal functions such as Sales and Finance etc.

Job Description

  • Work effectively to review and improve work processes to make procedures more time and cost effective
  • Support supply chain in stock optimisation proactively put in place active selling actions and solve logistic issues.
  • Update the defined KPI dashboard and provide regular management reports to the Customer Service Manager.
  • Adhere to all applicable corporate as well as site policies and procedures with regard to personal conduct, HS&E standards and act in compliance with all regulations.
  • Ability to travel across Europe
  • Continuous improvement mindset

Job Requirement

  • High School/University Degree
  • Significant experience in customer service and/or sales support in an international environment
  • SAP ERP implementation project

IT Skills

  • Ms Office - Advanced Excel
  • SAP

Other Skills

  • Teamwork
  • Project management
  • Analytic Skills
  • Strong communication skills
  • Decision making capabilities
  • Self driver, autonomy, initiative

Benefits

  • Accessible via public transport / Onsite Parking and on site facilities
  • 33 days holidays a year (including Bank Holidays)
  • Pension
  • Manpower Discount offer - AA, Virgin Day experience's, Vauxhall and Merlin Entertainment group

Please contact Emma or Andrea on 0191 2320012 OR 07483 338100

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