Customer Sales Support Specialist
- Employer
- Undisclosed Company
- Location
- Tyne and Wear, Gateshead
- Salary
- Up to £27000 per annum
- Closing date
- 5 Apr 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Contract
- Hours
- Full-time
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Emma and Andrea are looking for a Customer Sales Support Specialist to work with one of our prestigious clients based in felling gateshead.
The client is a leading global paint and coating's company and a major producer of speciality chemicals who supply innovative and sustainable paints to customers around the world.
Purpose/Objective of the job
- Ensure high level of customer satisfaction and business growth by working as the conduit between customers and sales teams across the organisation.
- Support the implementation of business/customer related projects, initiatives and tools in line with the customer service strategy to continuously improve service.
Responsibilities
- Actively contribute to the implementation of market orientated and project related activities in support of business objectives and customer requirements.
- Provide support to SAP implementation.
- Support and facilitate SAP on site training to all CS team across Europe
- Support all the projects required on the area of logistic/delivery improvement, consignment stock, and coordinating with internal functions such as Sales and Finance etc.
Job Description
- Work effectively to review and improve work processes to make procedures more time and cost effective
- Support supply chain in stock optimisation proactively put in place active selling actions and solve logistic issues.
- Update the defined KPI dashboard and provide regular management reports to the Customer Service Manager.
- Adhere to all applicable corporate as well as site policies and procedures with regard to personal conduct, HS&E standards and act in compliance with all regulations.
- Ability to travel across Europe
- Continuous improvement mindset
Job Requirement
- High School/University Degree
- Significant experience in customer service and/or sales support in an international environment
- SAP ERP implementation project
IT Skills
- Ms Office - Advanced Excel
- SAP
Other Skills
- Teamwork
- Project management
- Analytic Skills
- Strong communication skills
- Decision making capabilities
- Self driver, autonomy, initiative
Benefits
- Accessible via public transport / Onsite Parking and on site facilities
- 33 days holidays a year (including Bank Holidays)
- Pension
- Manpower Discount offer - AA, Virgin Day experience's, Vauxhall and Merlin Entertainment group
Please contact Emma or Andrea on 0191 2320012 OR 07483 338100
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