French Speaking Customer Care Professional
- Employer
- American Express
- Location
- East Sussex, Brighton
- Salary
- Up to £10.44 per hour
- Closing date
- 30 Apr 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
11AM - 7PM SHIFT
Description:
This role involves the processing of new credit card applications which customers submitted to American Express. It is divided into customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications.
Responsibilities for the New Accounts role include:
· Working in a flexible work environment
· Responsibility for upholding the Data Protection and Privacy Act for our Customers
· Responsible for updating systems accurately and efficiently
· Delivering excellent customer service over the phone
· Processing administrative tasks for pending applications
· There may be the opportunity to expand your knowledge and also support different markets
Required skills:
· Fluent in English and French
· High degree of accuracy and ability to multitask effectively
· Proven ability to deliver a high productivity and quality work under minimum supervision
· Ability to listen and connect to customers during outbound call conversations
· Advanced computer / keyboarding skills - Microsoft Office suite knowledge an advantage
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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